Refund policy

This Refund and Returns Policy applies to all products purchased through our website. Please read the following terms carefully before submitting an order.

1. Order Cancellation Before Shipment

If an order has not yet been shipped, the customer may request to cancel the order.

Once the cancellation has been reviewed and confirmed, we will provide a full refund. The refund will be issued through the original payment method used for the purchase. The time required for the refunded amount to appear in the customer's account depends on the processing time of the relevant bank, card issuer, payment provider, or other payment institution.

2. Statutory Right of Withdrawal – 14-Day Return Without Giving a Reason

Under applicable consumer protection laws, consumers in certain regions, including consumers covered by applicable European Union consumer protection regulations, may have a statutory right of withdrawal.

Where this statutory right applies, the consumer may decide to withdraw from the purchase contract and request a return within 14 days from the date on which the consumer receives the goods. The consumer does not need to provide a reason for exercising this statutory right and does not need to obtain our prior approval before making the withdrawal decision.

If a consumer wishes to exercise the statutory right of withdrawal, the consumer must send us a clear statement of the decision to withdraw within the applicable 14-day period by email or through another valid contact method available on our website.

The withdrawal notification should include the following information:

  • Order number;

  • Consumer's full name;

  • Contact information;

  • Information identifying the product or products to be returned;

  • A clear statement expressing the consumer's intention to exercise the statutory right of withdrawal.

After we receive a valid withdrawal notification, the consumer must send the goods back within 14 days after communicating the decision to withdraw.

Requirements for Returns Under the Statutory Right of Withdrawal

When exercising the statutory right of withdrawal:

  • The product should remain in good condition and may only be handled or inspected to the extent necessary to establish the nature, characteristics, and functioning of the product;

  • The product must not show obvious signs of use, stains, damage caused by the consumer, or other conditions that affect its ability to be resold;

  • Customers are advised to retain and use the original packaging when returning the product so that the product is adequately protected during transportation;

  • All accessories, instruction manuals, warranty documents, labels, and other items originally supplied with the product must be returned together with the product.

If the value of the product has been reduced because the consumer has handled or used the product beyond what is necessary to establish its nature, characteristics, and functioning, we may adjust the refund amount to the extent permitted by applicable law.

3. 30-Day Return and Exchange Service

In addition to the statutory 14-day right of withdrawal where applicable, we also provide a 30-day return and exchange service.

Customers may submit a return or exchange request within 30 days after receiving the product.

Customers must contact us by email and provide the following information:

  • Order number;

  • Product information;

  • Reason for the requested return or exchange;

  • Necessary product photographs or other relevant supporting evidence, where applicable.

All requests submitted under our 30-day return and exchange service are subject to review and confirmation by our customer service team.

4. Product Defects or Incorrect Orders

If a customer receives a home furnishing product with a quality issue, such as:

  • Cracks in wooden parts of the furniture;

  • A manufacturing defect that affects the normal use of the product;

  • An incorrect model, color, or size;

the customer may, depending on the specific circumstances, request:

  • A full refund; or

  • A free replacement with the correct product.

For returns resulting from a product quality issue or an error on our part, we will bear the applicable return transportation costs.

5. Return and Exchange Requirements

All returned products should meet the following requirements:

  • The product remains in good condition;

  • The product has no obvious signs of use beyond what is necessary for normal inspection;

  • The product has no stains, damage caused by the customer, or other condition that affects its ability to be resold;

  • Product labels remain intact and have not been removed or damaged;

  • All accessories, instruction manuals, warranty documents, and other related items are returned in full.

Customers are advised to retain the original packaging. If the original packaging is no longer available, the customer must ensure that the product is adequately protected during transportation to prevent damage during the return shipment.

6. Refund or Exchange Request Process

Step 1: Submit a Request

Customers should contact us by email and provide the following information:

  • Order number;

  • Detailed product information;

  • Reason for the request, such as dissatisfaction with the design, the product not matching the customer's interior style, a quality issue, or another applicable reason;

  • Necessary photographs or other supporting documentation.

Providing complete and accurate information helps us process the request more efficiently.

Step 2: Order and Product Review

After receiving the request, our customer service team will review the submitted information. The review may include:

  • Verifying the authenticity and details of the order;

  • Confirming whether the purchase date falls within the applicable return or exchange period;

  • Checking whether the condition of the product meets the applicable return requirements;

  • Assessing whether the product has an actual defect or whether an order error occurred.

After the review has been completed, we will notify the customer of the result by email or telephone.

Step 3: Return the Product After Approval

If the return request meets the applicable requirements and is approved, we will provide the correct return address by email.

Because return addresses may differ depending on the product category and the applicable warehouse location, customers should not send products back without first receiving confirmation and the correct return address from us.

When returning a product, customers should ensure that:

  • Appropriate protective materials are used to package the product and prevent further damage during transportation;

  • The return or exchange information is included with the shipment, including the order number, product details, and reason for the request;

  • A trackable shipping method is used so that the return shipment can be monitored.

If a return label was included inside the product package, customers should use that label to complete the return process whenever possible. If the return label has been lost or cannot be used, customers should contact our customer service team promptly for assistance.

7. Refund Processing

After we receive the returned product, we will inspect its condition.

Once we confirm that the returned product meets the applicable refund requirements, the refund will be processed using the original payment method used by the customer for the purchase.

8. Refund Method and Processing Time

Refund Processing Time

Refunds will generally be processed within 1–5 business days after we receive and confirm the returned product.

Refund Method

The refund will be issued to the original payment method used for the purchase. This helps maintain transaction security and ensures that the refund remains associated with the original transaction.

The actual time required for the refunded amount to appear in the customer's account may vary depending on the processing time of the customer's bank, credit card company, payment service provider, or other relevant financial institution.

9. Return Shipping Cost Policy

9.1 Returns for Reasons Caused by the Consumer

If the reason for the return includes, but is not limited to:

  • The customer does not like the product;

  • The design does not meet the customer's expectations;

  • The product does not match the customer's interior style;

  • The customer purchased the wrong product;

the return transportation costs will generally be borne by the consumer.

We will not charge an additional return handling fee.

9.2 Merchant Error or Product Defect

If:

  • We send the wrong product;

  • The product has a manufacturing defect;

  • The product is damaged during transportation;

we will bear the applicable return transportation costs and, depending on the circumstances, provide:

  • A full refund; or

  • A free replacement service.

9.3 Damage Caused by the Consumer

If a product is damaged because of improper use, incorrect installation, modification, or other actions by the consumer, and the resulting condition prevents the product from being restored to a resalable condition, we may be unable to provide a refund or exchange to the extent permitted by applicable law.

10. Contact Us

If you have any questions regarding refunds, returns, or exchanges, please contact us using the contact information provided through the Contact Us section of our website.